Terms of Use

THE BROADWAY COLUMBIA TERMS OF USE

Last Updated: September 2026

These Terms of Use (“Terms”) govern your access to and use of the website located at thebroadwaycolumbia.com (the “Website”), operated by Broadway Lodging, LLC d/b/a The Broadway Hotel – Columbia, A DoubleTree by Hilton (“The Broadway,” “we,” “us,” or “our”).

This Terms of Use should be read together with our Privacy Policy and our Cookie Policy, available at https://thebroadwaycolumbia.com/cookie-policy/.

1) Acceptance of These Terms

By accessing or using the Website, purchasing a gift card, booking an igloo or experience reservation, submitting a contact or inquiry form, or otherwise using any feature of the Website, you agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, each of which is incorporated into these Terms by reference.  If you do not agree to these Terms, do not use the Website.

2) Changes to These Terms

We may update these Terms from time to time.  When we do, we will revise the “Last Updated” date above.  Your continued use of the Website after a revised version is posted constitutes your acceptance of the revised Terms.

3) Description of the Website

The Website provides general information about The Broadway, and allows visitors to purchase gift cards, make igloo and experience reservations, and submit inquiries through contact forms.  Hotel room reservations are booked through Hilton’s reservation platform, and use of that platform is governed by Hilton’s own terms and privacy policy, not these Terms.

4) Eligibility

You must be at least 18 years old, and legally capable of entering into a binding contract, to make a purchase or reservation through the Website.  By making a purchase or reservation, you represent that you meet these requirements.

5) Gift Cards and Reservations

Gift card purchases are processed by PayPal, and igloo and experience reservations are processed by Peek Pro.  All purchases and reservations are subject to the applicable payment processor’s terms, as well as any refund, exchange, or cancellation policy displayed to you at the time of purchase or booking.  Except as expressly stated at checkout or as required by applicable law, all sales of gift cards and reservations are final.

6) Third-Party Links and Services

The Website may link to or integrate with services operated by third parties, including Hilton, PayPal, and Peek Pro.  We do not control, and are not responsible for, the content, policies, or practices of any third-party website or service.  Your use of any third-party website or service is governed by that third party’s own terms and policies, not these Terms.

7) Intellectual Property

All content on the Website, including text, graphics, logos, and images, is owned by or licensed to The Broadway and is protected by copyright, trademark, and other intellectual property laws.  “DoubleTree by Hilton” and related marks are used under license from Hilton.  You may not copy, reproduce, distribute, or create derivative works from any content on the Website without our prior written consent.

8) User Conduct

You agree not to:  (a) use the Website for any unlawful purpose; (b) attempt to gain unauthorized access to the Website or its related systems; (c) interfere with or disrupt the Website’s operation; (d) use any automated means to access or scrape the Website without our prior written consent; or (e) submit false, misleading, or fraudulent information through any form on the Website.

9) User Submissions

If you submit information through a contact, inquiry, or reservation form, you represent that the information you provide is accurate and that you have the right to provide it.  You grant us a non-exclusive, royalty-free right to use that information to respond to your inquiry and to operate the Website, consistent with our Privacy Policy.

10) Disclaimer of Warranties

THE WEBSITE, AND ALL CONTENT AND SERVICES PROVIDED THROUGH IT, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.  WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE BROADWAY AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE.  OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE WEBSITE WILL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

12) Indemnification

You agree to indemnify and hold The Broadway harmless from any claim, loss, or damage, including reasonable attorney’s fees, arising from your use of the Website or your violation of these Terms.

13) Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to its conflict of laws principles.

14) Dispute Resolution:  Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY.  IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

  1. Agreement to Arbitrate.  You and The Broadway agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or any purchase or reservation made through the Website, will be resolved by binding, individual arbitration, rather than in court, except as set forth below.
  2. Arbitration Rules and Forum.  The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect.  The arbitration will be seated in Boone County, Missouri, unless you and The Broadway agree otherwise.  The arbitrator, and not any court, will have exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable.
  3. Class Action and Jury Trial Waiver.  YOU AND THE BROADWAY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.  YOU AND THE BROADWAY EACH WAIVE ANY RIGHT TO A JURY TRIAL.
  4. Exceptions.  Either party may bring an individual action in small claims court instead of arbitration, so long as the matter qualifies for small claims jurisdiction.  Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or the confidentiality of its information, pending the outcome of arbitration.
  5. Opt-Out Right.  You may opt out of this arbitration agreement by sending written notice to [PRIVACY CONTACT EMAIL ADDRESS] within 30 days of the date you first accept these Terms.  Your notice must include your name and a clear statement that you wish to opt out of arbitration.  If you opt out, neither you nor The Broadway will be required to arbitrate, but the remainder of these Terms, including the class action waiver in this section to the extent enforceable, will remain in effect.
  6. Severability of This Section.  If any part of this arbitration agreement is found unenforceable, that part will be severed and the remainder will remain in full force, except that if the class action waiver in subsection (c) is found unenforceable as to a particular claim, that claim, and only that claim, may proceed in court rather than in arbitration.

15) Venue for Non-Arbitrable Disputes

For any dispute not subject to arbitration under Section 14, you agree that the exclusive venue will be the state or federal courts located in Boone County, Missouri, and you consent to personal jurisdiction in those courts.

16) Severability

If any provision of these Terms, other than the arbitration agreement in Section 14 (which is governed by its own severability provision above), is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

17) Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and The Broadway regarding your use of the Website, and supersede any prior agreements or understandings.

18) Termination of Access

We may suspend or terminate your access to the Website, without notice, for conduct that we believe violates these Terms or is harmful to other users, to us, or to third parties.

19) Contact Us

Questions about these Terms may be directed to:

The Broadway Columbia – A DoubleTree by Hilton

1111 E. Broadway

Columbia, Missouri 65201

Phone: 573-875-7000

Email: COUTB_GM@HILTON.COM